Frequently Asked Questions

Answers to the questions we are asked most often. If yours is not here, email info@naturevetshop.com or call +380 9388 90161.

Ordering

Is there a minimum order?

Yes. The minimum order value is $300. Checkout will not complete below that amount.

Do I need a prescription?

It depends on the product and on where you live. Several products in our catalogue are prescription-only or restricted in some countries. You are responsible for checking what applies to you before ordering, and for using the product under veterinary direction.

Can I change or cancel an order?

Yes, as long as it has not been dispatched. Email us with your order number as soon as possible.

In what currency are prices shown?

All prices are in US dollars. Your bank converts at its own rate if your account is in another currency.

Shipping

Do you ship to my country?

We ship worldwide. Some countries restrict the import of veterinary medicines and hormone products, so please check your national rules first — see Shipping & Delivery.

How long does delivery take?

Orders are packed within 1–2 business days. Transit is typically 5–10 business days to Europe, 7–14 to the Middle East, and 10–21 elsewhere.

Will I pay customs duty?

Import duties and taxes are set by your country and are not included in the price you pay us.

How do I track my parcel?

A tracking number is emailed to you when the parcel is handed to the courier.

Products

How should I store the products?

Follow the storage instructions on the product label. Most injectables should be kept cool, out of direct sunlight and away from freezing. Temperature-sensitive orders are shipped in insulated packaging.

What shelf life do products have on arrival?

We ship stock with usable remaining shelf life. If an item arrives at or near its expiry date, contact us within 14 days and we will replace or refund it.

Are the products genuine?

We source from established veterinary suppliers and ship products in their original manufacturer packaging with batch and expiry markings intact.

Can I use these products on animals other than horses and camels?

Dosage and suitability differ significantly between species. Ask your veterinarian before using any product on a species it is not labelled for.

Payment, returns and support

How can I pay?

Payment methods available to you are shown at checkout. Card details are handled by the payment provider, not stored by us.

Can I return a product?

Opened or used medicines cannot be accepted back for animal safety reasons. Damaged, incorrect or expired deliveries are replaced or refunded — see Returns & Refunds.

How quickly do you reply?

Email is answered within 1 business day; claims within 3 business days.