Privacy Policy

This Privacy Policy explains what personal data Nature Vet Shop collects when you use naturevetshop.com, why we collect it, and what rights you have over it.

Who we are

Nature Vet Shop operates the online store at naturevetshop.com, supplying veterinary medicines and supplements for horses, camels and other animals.

Email: info@naturevetshop.com
Phone: +380 9388 90161
Address: str. Knyazhy Zaton 9, Kyiv, Ukraine

What data we collect

We collect only what is needed to process your order and run the site.

Order data: name, email address, phone number, billing and shipping address, and the items you ordered.
Account data: if you create an account, your username, email address and order history.
Communications: messages you send us by email, contact form or WhatsApp.
Technical data: IP address, browser type, device type and pages visited, collected automatically by our server logs and analytics.

We do not store full payment card numbers. Card details are entered on the payment provider’s page and are processed by them, not by us.

Why we use it

To process, pack and deliver your order, and to contact you about it.
To handle returns, refunds and customer support requests.
To meet legal and accounting obligations.
To keep the site secure and to detect fraudulent orders.
To improve the store based on how it is actually used.

Who we share it with

We share data only with parties that need it to complete your order:

shipping and courier companies, to deliver your parcel;
payment providers, to take payment;
our hosting and email providers, which store the data on our behalf.

We do not sell your personal data, and we do not share it with advertisers.

Cookies

The site uses cookies to keep your cart contents between pages, to keep you signed in, and to measure traffic. You can block or delete cookies in your browser settings, but the cart and checkout will not work correctly without them.

How long we keep it

Order records are kept for as long as required by accounting and tax rules. Account data is kept until you ask us to delete the account. Support correspondence is kept for up to two years.

Your rights

You can ask us to:

send you a copy of the personal data we hold about you;
correct data that is wrong or incomplete;
delete your data, where we are not required to keep it;
stop using your data for marketing.

Write to info@naturevetshop.com and we will respond within 30 days.

Security

The site runs over an encrypted HTTPS connection. Access to order data is limited to staff who need it to fulfil orders.

Changes to this policy

If we change this policy we will update this page and change the date below.

Last updated: 12 September 2026.